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Maintenance Policy
1. We maintain a current local backup copy of your web site, additionally we back up all websites to an offsite location
after any update by SearchinsEngine.com is made to your site.
2. "Maintenance" is defined as keeping the web site current. It
is not intended to be a new design.
3. Updates are completed within 24 hours of the time they are
received, except weekends and holidays. Updates received after
3:00pm EST may not be completed until the next business day
unless prior arrangements have been made.
4. Although we make every effort to make accurate changes, it is
the client's responsibility to review updates and notify us of
any necessary changes that need to be made. We do not charge for
changes that are our fault. However, if a change needs to be
made due to client error, the regular hourly update fees will be
charged.
5. We reserve the right to distinguish between "updates" and
"new design". New design work is charged at our New Design
Rates.
6. Updates should be provided through Email as much as
possible. Attachments should be in .txt or .doc (Word) format.
Pictures need to be .jpg or .gif. Updates may also be sent by
postal mail. These require retyping data or scanning photos and
will cost more to complete the changes.
7. Your web site may be using third-party components (web site
trackers, weather info-feeds, etc.). We have no control over
what third party sites do and take no responsibility for loss of
information due to actions of these sites. Any changes to your
site stemming from regulations of these third party components
will be billed at the normal hourly rate. (Example, A retail
site might be connected to Authorize.net. If Authorize.net
requires changes in the code).
Website Design • Website Maintenance
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